NWIP provides micro data centre, colocation, hosting, broadband, and leased line services for businesses that need reliable connectivity and low-latency infrastructure. Its micro data centre offering is positioned just outside Liverpool and is designed for flexible edge computing, with options ranging from single-board deployments to full racks. The company also promotes eco-conscious operations, AI-ready infrastructure, and cost-effective on-premise alternatives to traditional cloud services.
For hosting customers, NWIP offers enterprise-grade IT hosting with guaranteed uptime, scalable resources, 24/7 monitoring, backup and recovery, and auto-scaling. Broadband services include ultra-fast fibre connections with symmetric upload and download speeds, static IP included, and priority support. Leased lines are available for dedicated, uncontended point-to-point connectivity with low latency and SLA-backed performance.
NWIP supports customers directly by email and phone, and also provides a formal complaints process. Complaints are escalated to director level if needed, with replies promised within three working days and progress updates provided for longer investigations. Abuse reports can be submitted at any time by email, with a target response time of within 24 hours.
Purchases and renewals are handled on a pre-pay basis, with renewal notices sent before the due date. Services automatically renew for the selected billing term unless cancelled in advance. Monthly payments are non-refundable once paid, and annual payments are non-refundable after the 30-day money-back guarantee period has passed. Customers are responsible for staying within storage and bandwidth limits, and accounts that fall behind on payment may be suspended after notice.